Customer Support & FAQs

Most small businesses get the same 15-20 questions on repeat: hours, pricing, availability, return policy, how to book. Answering them is easy but constant, and it's usually the owner or one employee doing it between everything else. An AI support assistant handles that repetition instantly, any time of day, using answers trained on your actual policies and your own words — not a generic script.

The part that actually matters is the handoff. We set the assistant up to recognize when a question is outside what it should answer — a complaint, a refund dispute, anything involving money or a frustrated customer — and route it straight to you or your team with the conversation history attached, instead of guessing or stalling the customer.

It plugs into whatever you're already using: your website chat widget, SMS, or a shared inbox like Gmail or a helpdesk tool. No new system for your team to learn, and no rip-and-replace of what's already working.

• Setup: We write the first draft of answers from your FAQ, policies, and past support messages — you approve and edit before anything goes live.
• Coverage: Hours, pricing, booking, policies, and anything else that's genuinely repeatable.
• Handoff rules: Clear triggers for when it stops and brings in a human, agreed with you upfront.
• Where it lives: Website chat, SMS, or your existing inbox — your choice.