Train Your Team

Most businesses that lose money to these scams aren't lacking technical security — they're lacking a shared, practiced process for handling unusual requests, which means the decision falls on whoever happens to answer the phone or email that day, under pressure, with no backup. Training fixes the process gap, not just the awareness gap.

Effective training here isn't a once-a-year slideshow. It's making sure every employee who can approve a payment, change a credential, or act on an urgent request knows the specific tactics in use right now (voice cloning, deepfake video, AI phishing), knows the verification steps expected of them, and feels explicitly supported in slowing down or saying no — even to someone who sounds like the CEO.

The businesses that handle this well treat a flagged-and-wrong moment as a process working correctly, not an embarrassing overreaction — which is what actually gets employees to use the process when it matters.

• Cover the real tactics: Voice cloning, deepfakes, and AI phishing — specifically, not vaguely.
• Build a process: Clear steps for verifying unusual requests, known by everyone who can approve payments.
• Support the pause: Make it explicitly fine to slow down and verify, even for "the CEO."
• We run this: As a scam-awareness session alongside our business and student training.