Fake Customer Support

Scammers build lookalike versions of real companies' support pages — sometimes appearing in paid search results above the real site — staffed by AI chat agents that can convincingly walk a confused user through "resolving" a fake issue, which really means extracting login credentials, card details, or remote access to their computer.

This also shows up as fake support phone numbers listed in search results or fake listings, where an AI voice agent runs a convincing script designed to sound exactly like the automated support line of the real company it's impersonating.

The safest path is boring but reliable: navigate to a company's support page by typing their known address directly, or call the number printed on your actual account statement or card — never one found through a search result or a link in a message claiming to be support.

• The giveaway: Being asked for a password, full card number, or remote access "to fix" an issue.
• What to do: Go directly to the company's known website or number — never from a search ad or message link.
• Red flag: Urgency to act immediately to avoid an account suspension or similar consequence.
• Remember: No legitimate support agent needs your password to help you.